Frequently Asked Questions
Everything you need to know about your Petkit fashion experience.
What is your standard shipping timeframe?
We offer standard shipping across the country, typically arriving within 3-5 business days. Express shipping options are available at checkout for faster delivery.
How do I determine the correct size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and length to ensure the perfect fit before placing your order.
What is your return policy?
We accept returns on unworn items with original tags within 30 days of purchase. Please note that for hygiene reasons, items showing signs of hair or wear cannot be returned.
Are Petkit materials safe for sensitive skin?
Yes, all our apparel is crafted from high-quality, hypoallergenic fabrics designed to be breathable and gentle on your pet's skin and fur.
How should I wash my Petkit apparel?
To maintain the quality of the fabric, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high-heat tumble drying.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.