Returns & Exchanges
At Petkit, we want you and your pet to love your new style, so we offer a seamless 30-day return policy for all unworn and unwashed fashion items. If your purchase isn't the perfect fit, we are here to help with a quick exchange or a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging with all tags attached to ensure they remain in brand-new condition during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing